In addition to being available to provide direct Ombuds services on an as needed basis, Deyo Ombuds Solutions, LLC can help you plan, create, implement, and evaluate your Ombuds program.
Principles
The organizational Ombuds is one of the most valuable tools that companies can use to reinforce a culture of ethics, integrity, and accountability. This role has been applied in academia, government, and industry to handle some of the most complex issues in a more constructive and effective way. In all sectors, ombuds have provided significant, positive impacts on institutions' systems, and are one of the few resources trusted at all levels of the organization. This is possible because of how the Ombuds operates and how it is structured:
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Independence. Ombuds access all parts of the system to ensure critical support at all levels.
Impartial. Ombuds balance all needs and interests and play a constructive role in bridging differences.
Informal. Ombuds use interest-based approaches rather than compliance or rights-based methods.
Confidential. Communications with Ombuds are protected which helps start crucial dialogue.
Ombuds Solutions
Needs Assessment
Private consultations with senior leaders, board members, and other key stakeholders, like human resources, about the challenges your institution is facing and how an organizational ombudsman could help. Your identity, and the institution itself, will be kept
strictly confidential.
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Program Design
Once a decision has been made to launch an Ombuds program, we are available in preliminary stages to advise on recruitment strategies, draft foundational documents that outlines roles and responsibilities, prepare outreach briefings and materials, and broad communications and outreach plans.
Direct Ombuds Services
Designed for organizations with limited or targeted needs, we are available to provide professional Ombuds services on an as-needed basis. These services may include confidential discussions with individuals or listening sessions
for smaller work units.
Training
With highly specialized expertise in conflict analysis and resolution, we have off-the-shelf training options that offers practical tools for addressing problems in a positive and productive way.
We also deliver customized, advanced continuing education training for a broad range of professionals, including specialized training for supervisors, managers, and executives.
Annual Reports
We will help your Ombuds office develop broad, non-attributable annual reports that describe the office's activities in a clear, concise and visually appealing way.
Program Consultation Review
By serving as an independent, outside expert, we will provide a check-up for your Ombuds office, including policies, procedures, and practices.
Our process involves assessing your program's alignment with it's intended goals and concludes with informal recommendations for program improvements.
Scott Deyo
has nearly three decades of experience in academia, non-profit, and federal sectors as an ombuds, mediator, and trainer. He is an expert at helping organizations build and sustain community-centered cultures that focus on people, their interconnected journey together, and their ability to accomplish great things through collaboration and dialogue. For a decade, Scott was a certified mediator and mentor through the Virginia Supreme Court, and has retained his Certified Organizational Ombuds Practitioner (CO-OP)® credential since March 2010.
Scott has mediated over 250 employment-related disputes, and as an ombuds has helped 4,600 people explore resolution options for 18,000 workplace issues. As a champion for advancing the ombuds field, Scott served as Chair of the Coalition of Federal Ombuds, where he sparked the creation of seven new ombuds program, and serves as Chair of the CO-OP® Board’s Professional Practices Committee, which upholds the highest levels of professional standards of certified ombuds. Scott has a master’s degree from George Mason University’s Carter School for Peace and Conflict Resolution (2001) and a bachelor’s in psychology (major) and music (minor) from James Madison University (1997). Scott earned a bachelor of science in Psychology with honors from James Madison University and a master of science from the Carter School for Peace and Conflict Resolution at George Mason University.
Contact
e: scott@deyo.us
p: 703-887-2687
a: 4505 Pearmain Dr., Waxhaw, NC
For any general inquiries, please fill in the following contact form. We will get back to you in a timely manner.
